Here is a list of questions that may help you understand physiotherapy better. If there is something you are still unsure of that is not covered on this page, feel free to Contact Us.
Q: Do I need a referral to see a physiotherapist?
No, you do not need a referral to see a physiotherapist. If you have a doctor referral, please bring it along so we could contact the doctor if required.
However, you do need a referral if you are covered or want to claim the cost of your treatment through a Workers Compensation Scheme, Compulsory Third Party Insurance (CTP), Medicare (Enhance Primary Care) or a Department of Veteran’s Affairs (DVA).
Q: Do I need to make an appointment?
In most cases, we do recommend you to make an appointment beforehand so that you can be seen by the physiotherapist at your preferred time. As we might be booked out for that day, the physiotherapist may not be able to fit you in on the spot if you just turn up. However, you are always welcome to call us in the morning to see if we are able to book you in on the day. Usually if you call within 24 to 48 hours, we would be able to secure you an appointment time to your preference.
Q: What do I need to bring to my first visit?
If you have any X-Rays, scans, tests or reports, please bring them along to your first appointment in order to assist the physiotherapist to understand your condition further.
For Workers Compensation or CTP patient, please bring a copy of the following documents: a doctor’s referral, current WorkCover medical certificate (WC patient only), the acceptance/approval letter from your insurance company (if applicable) and your insurance company details such as your Case Manager’s name, contact details and your claim number.
For Medicare patient, you would need to bring an Enhance Primary Care referral or patient care plan from your GP and your Medicare Card.
For Department of Veterans Affair Patient (DVA) patient, you need to bring a DVA referral form from your GP and your DVA card.
Q: How long is the consultation?
Your first appointment will take approximately 30-45 minutes depending on your condition/s. It is advisable that you could turn up 5-10 minutes earlier to fill out the registration form. The standard follow-up appointments will take around 30 minutes or more depending on your condition. Extended follow-up appointments are available upon request.
Q: What should I wear to my first visit?
It will be advisable that you wear comfortable clothing during your visit. We do provide gowns, towels and shorts if is needed during your treatment sessions.
Q: What if I cannot speak English?
You would not have to worry if you have any language barrier as all staffs in our clinic are bilingual. Our physiotherapist is able to speak in Korean and our receptionist is able to speak in Mandarin and/or Cantonese. In cases where you prefer to have your family member to accompany you, we welcome his/her accompany as your comfortability is our priority.
Q: How do I pay for my consultation?
If you have private health fund that include physiotherapy cover, please bring your health fund card along as we have the Hicaps system which allows you to claim your health fund rebate immediately on the spot and you only have to pay the gap. Otherwise we accept cash, EFTPOS and most credit cards (MasterCard, Visa and American Express) for payment of $10 and above only.
In cases where you are able to claim through Workcover, Compulsory Third Party, Medicare (EPC) or Veterans Affairs, there is no cost to you for your consultation.
Q: How much can I claim from my health fund?
Each private health fund company have different policies and there are different covers for each individual. We could only provide you with the most general information. It is best that you consult your private health fund to find out exactly how much you can claim back for each physiotherapy sessions.
Q: Does Medicare cover physiotherapy?
It is possible for Medicare to cover physiotherapy. The Medicare Enhanced Primary Care (EPC) program provides more preventive care to older Australians. The program also improves care co-ordination between GPs and health professionals who provide care for people of any age with chronic conditions and complex care needs. Your GP will be able to assess whether you have complex care needs. To access Medicare funded physiotherapy, you will need to speak to your GP about whether you are eligible for this initiative. For more information about the EPC program talk to your physiotherapist and your GP, go to the Medicare Australia website: www.medicare.gov.au, or call Medicare Australia on 132 011.
Q: What if I am running late or cannot make my appointment?
If you are running late, kindly give us a call to let us know so the physiotherapist can try to accommodate you or you may need to reschedule your appointment to a later day. In cases where you are unable to attend your appointment, we require at least 3 hours’ notice, otherwise a cancellation fee (full cost of the scheduled appointment) will be charged. We do appreciate if you could contact or send us a message if you are not able to attend your treatment as we will be able to immediately facilitate other waitlist patients in our time slot.